Starting October 3, 2022, our member services call center and drive-up window hours will be changing to 7 a.m. – 5:30 p.m., Monday-Friday. Lobby hours will remain the same.

We appreciate your flexibility and want to remind you of the other payment options available, such as our online options QuikPay and EZ-Pay, and our drop boxes located outside our building.

If a member is ordered into active duty, for deployment or for a change of duty station, Minnesota law may protect these military personnel and their families from shutoff if they cannot pay their utility bills in full. 

Call 651-463-6212 to get an application and set up a payment plan. You must keep your payment plan to qualify for protection. 

For more information, visit www.dakotaelectric.com/member-services/billing-payment/financial-assistance.

Members can avoid disconnection or be eligible for reconnection between Oct. 1 and April 30 by following steps outlined by Minnesota’s Cold Weather Rule. Your August bill statement included a Cold Weather Rule brochure with more information on program details and contact information for agencies that provide utility payment assistance.  

For more information, visit www.dakotaelectric.com/member-services/billing-payment/electric-rates-rights.

We have extended our promotional rebates until Sept. 30, 2022. Install a qualifying, energy-saving air-source heat pump or ductless air-source heat pump and save!

Visit www.dakotaelectric.com/member-services/programs-rebates/promos for more information.